For VIP members of the much anticipated Anthem game, this weekend was a big deal – it was the VIP release of the Anthem Demo. Although there were many throughout the world who had no difficulty jumping in as soon as the demo launched on the 25th, many VIP holders were plagued with a slew of issues that included logging in across all platforms, lags, rubberbanding, and the infamous infinite loading screen loading up to 95% – leaving you stuck in limbo.
The moment these issues were reported, developers were working around the clock to resolve them, but even now – there are many across the world that are still suffering. On January 26th, BioWare’s Head of Live Services, Chad Robertson released a statement outlining the issues and what has been going on behind closed doors to fix the problems many of us have been facing.
We’ve been testing the entire game and platform for several months, but there were a few things we missed; real-world play frequently leads to unexpected issues. Before I share details on this and what we’re still facing, I want to dispel one comment we’ve seen; that we under-planned for server capacity. To ensure stability, we intended to manage our servers to match the player population as it grew. Overall, we had excess capacity prepared for population increases, and continue to do so. That said, what’s important is that all parts of the game work as designed to meet players’ needs, and that did not happen in the opening hours.
Mr. Robertson continues his statement to outline the issues reported:
- Platform Connections: Caused from a spike of players entering the game as soon as it launched. These issues didn’t present during internal testing – investigation is still in the works and developers will deploy fixes throughout the weekend.
- Entitlements: Account flags that will grant players with pre-order incentives and access to demos – players will be blocked from accessing these specific services. BioWare believes they have solved most of these issues, but there are still some cases they are addressing.
- Infinite Loads: This occurs for most players when they are transitioning from Fort Tarsis into an expedition. Differences with player’s ISPs and home networks are a primary cause per BioWare.
For us at ORB – we mostly saw the infinite load when launching out to an expedition – which was a bit annoying when trying to get out into the fun after setting up a new loadout or testing out a new Javelin. We never had any issues with accessing the demo or connecting – so we were able to test out and reach the max rank provided, and it was honestly worth it. BioWare will be working through the list including server performance to reduce the rubberbanding and will hopefully have most, if not all, of these issues fixed by next weekend when the open-demo rolls out for everyone else who didn’t enter as VIP.
For those of us who were VIP, we will have a bit of a bonus when it comes to the full game launch in February, we will have access to an additional new vinyl at launch. Likely, will be something none of us will ever use, but at least it is something in the lines of BioWare recognizing the fact that there were many issues.
The VIP demo ends today, the 27th at 9PM ET/8PM CST – so if you haven’t jumped in there yet, give it a shot! The open demo launches next weekend, at 10AM ET/9AM CST, so if you want to wait till the fixed go through, you can give it another shot starting on the 1st of February.